High Alpine Frequently asked questions
The things hosts ask us most. Don’t see yours? We’re happy to answer — just reach out.
Do you handle same-day, back-to-back turnovers?
We plan for tight checkout-to-check-in windows. Share the property, dates, and normal guest times so we can confirm route capacity and coverage before service begins. Scheduled same-day changeovers do not receive an automatic rush surcharge.
Do you provide linens and restock supplies?
Standard turnovers include on-site laundering of the property’s bed linens and towels using its machines and owner-supplied laundry products, plus resetting agreed guest essentials from owner-supplied inventory. Clothing and personal items are not included. Off-site laundry, outside linen service, and supply purchasing are quoted separately.
How do I know the clean was done right?
Your property plan can include a completed checklist, guest-ready photos, and damage or maintenance flags after each completed turnover.
How are turnovers scheduled?
We document your booking workflow and confirm the calendar or scheduling method during onboarding. The exact setup depends on the tools you use and the property plan.
What protections and service terms do you provide?
Access rules, correction terms, scope, and any available coverage documents are confirmed before the first turnover. Ask us for the current documents and terms during your quote.
What areas do you serve?
The greater Pikes Peak region — Colorado Springs, Manitou Springs, Woodland Park, Monument, Black Forest, Falcon, Peyton, Fountain, Cascade, and Green Mountain Falls. Exact coverage depends on the address and route capacity. Not sure if we reach you? Just ask.
How does pricing work?
Standard turnovers currently start at $129 for a studio/1BR, $169 for two bedrooms, $219 for three bedrooms, and $289 for four bedrooms. On-site laundering of property bed linens and towels is included using the property’s machines and owner-supplied laundry products. Final rates reflect bathrooms, square footage, sleeping surfaces, condition, access, and amenities. Off-site laundry, purchasing, deep cleans, and unplanned rush work are separate. See full pricing.
Are you a property management company?
No — and we never will be. We’re a cleaning specialist and your eyes on the ground, nothing more. We’ll never compete for your listing or pitch to manage it. Our only job is making you look great to your guests.
We’re real people — just ask.
Send your question or property details. Most hosts hear back the same day, Monday through Saturday, with straight answers and a clear quote.